Shipping policy
```html
<h2>Free Worldwide Shipping</h2>
<p>Every PawJoy order ships free, everywhere we deliver. There is no minimum order value and no surprise charges at checkout — the price you see on the product page is the price you pay.</p>
<h2>Processing Time</h2>
<p>Orders are processed within <strong>1–3 business days</strong> of payment. You'll receive a confirmation email as soon as your order is placed, and a second email with your tracking number once it leaves our fulfilment centre. Orders placed on weekends or public holidays begin processing the next business day.</p>
<h2>Delivery Times</h2>
<p>All orders ship with tracking. Typical delivery windows after dispatch:</p>
<ul>
<li><strong>European Union</strong> — 7–12 business days</li>
<li><strong>United Kingdom</strong> — 7–12 business days</li>
<li><strong>United States & Canada</strong> — 8–14 business days</li>
<li><strong>Rest of world</strong> — 10–20 business days</li>
</ul>
<p>These are estimates, not guarantees. Customs processing, carrier backlogs and peak seasons can add a few days. If your order hasn't arrived within 30 business days of dispatch, email us and we'll refund you in full or send a replacement.</p>
<h2>Tracking Your Order</h2>
<p>Your tracking number arrives by email once your parcel is dispatched. Tracking information can take 2–5 business days to become active while the parcel is scanned into the carrier network — if your link shows nothing at first, this is normal.</p>
<h2>Customs, Duties and Taxes</h2>
<p>Prices at checkout include all applicable taxes for EU destinations. You will not be asked to pay additional customs charges on delivery within the EU.</p>
<p>For destinations outside the EU, import duties or taxes may be charged by your local authority. These are set by your country and are outside our control. Any such charges are the responsibility of the recipient.</p>
<h2>Split Shipments</h2>
<p>If you order several items, they may arrive in separate parcels on different days. You are never charged extra for this. Each parcel has its own tracking number.</p>
<h2>Incorrect Addresses</h2>
<p>Please double-check your shipping address at checkout. If you spot a mistake, email us within 24 hours and we'll correct it before dispatch. We cannot reroute parcels once they have shipped, and orders returned to us due to an incorrect address will be reshipped at the customer's cost.</p>
<h2>Lost or Damaged Parcels</h2>
<p>If your parcel is lost in transit or arrives damaged, contact us with your order number and we will resolve it — replacement or full refund, your choice. We handle the carrier claim ourselves; you don't need to.</p>
<h2>Questions</h2>
<p>Email <strong>muhammeddolan@gmail.com</strong> — we reply within 24 hours.</p>
```
---