FAQ

Ordering & Payment

What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout. Your payment details are encrypted and never stored on our servers.

Is my payment information safe?
Yes. Checkout runs over an encrypted connection, and PawJoy never sees or stores your full card number.

Can I change or cancel my order?
Email us within 24 hours of ordering and we'll change or cancel it before it ships. Once an order has shipped we can no longer intercept it, but our 30-day return policy still applies.

Shipping

Is shipping really free?
Yes — every order ships free, with no minimum spend, to the US, Canada, UK, Australia, New Zealand, and most of Europe and Asia (28 countries).

How long will my order take?
Orders ship from either our US warehouse (3-8 business days) or an international warehouse (7-12 business days), depending on the product — check the product page for which applies. Full details are in our Shipping Policy.

Will I get tracking?
Yes, every order includes tracking. You'll receive your tracking link by email as soon as it ships.

Returns & Refunds

What's your return policy?
30 days, no complicated forms. If you're not happy for any reason, email us and we'll arrange a refund or free replacement. EU/UK customers also have a statutory 14-day right of withdrawal.

What if my item arrives damaged or wrong?
Contact us with a photo and your order number — we'll send a replacement or full refund at no extra cost to you.

Products

Are your products safe for my pet?
Yes — our feeding and grooming products use food-grade, BPA-free silicone, and our toys use pet-safe casings. Always supervise your pet during initial use, as noted on each product page.

Do you offer a warranty?
Every product is covered by our 30-day money-back guarantee. If something arrives faulty, we replace it free of charge.