Contact information

Trade name: PawJoy

Phone number:

Email: muhammeddolan@gmail.com

Physical address: Turankoy, 10502 , Türkiye

VAT number:

Trade number:

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<h2>Get in Touch</h2>
<p>We're a small team and we answer every email ourselves. If something's wrong with your order, tell us — we'd much rather fix it than leave you unhappy.</p>

<h2>Contact Details</h2>
<ul>
  <li><strong>Email:</strong> muhammeddolan@gmail.com</li>
  <li><strong>Response time:</strong> Within 24 hours, seven days a week</li>
  <li><strong>Website:</strong> pawjoy.pet</li>
</ul>

<h2>Trader Information</h2>
<p>PawJoy<br>
Turan Mahallesi, 6. Sokak No: 9, Kat: 2<br>
10502 Erdek / Balıkesir<br>
Türkiye</p>

<h2>What to Include</h2>
<p>To help us resolve your issue on the first reply, please include:</p>
<ul>
  <li>Your order number (it starts with #, e.g. #1001)</li>
  <li>The email address you used at checkout</li>
  <li>A short description of the problem — and a photo, if the item arrived damaged</li>
</ul>

<h2>Common Questions</h2>
<p><strong>Where is my order?</strong> Check the tracking link in your dispatch email. Tracking can take 2–5 business days to activate. If it's been longer than the delivery estimate on our Shipping Policy, email us.</p>
<p><strong>I want to return something.</strong> See our Refund Policy — you have 30 days from delivery, and EU/UK customers have a statutory 14-day right of withdrawal.</p>
<p><strong>I entered the wrong address.</strong> Email us within 24 hours of ordering and we'll fix it before dispatch.</p>
```

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